Shopping Cart

Refund Policy

Thank you for shopping at Vidruma. We strive to provide our customers with the best shopping experience. However, in case you're not fully satisfied with your purchase, please review our Refund Policy below.

1. Refund Eligibility

You are eligible for a refund under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged.

  • Wrong Item Delivered: If the wrong product is delivered to you.

2. Timeframe for Refunds

To request a refund, please contact us within 1 day from the date of receiving your order. After this period, we will be unable to process any refund requests.

3. Refund Method

Refunds will be processed through Razorpay payment reversal to the original payment method used for the purchase.

4. Refund Conditions

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in original condition.

  • The tags must be intact and the packaging must be unopened.

5. Refund Request Process

To initiate a refund request, please contact us through one of the following:

  • Email: vidruma15@gmail.com

  • Phone: +91 80564 62146

  • Contact Form: [Link to contact form if available]

Please include your order number, a description of the issue, and images (if applicable) of the defective/damaged item.

6. Return Shipping

For eligible refund requests, the return shipping costs will be borne by the customer. We do not provide return shipping labels. Once we receive the returned item in original condition, we will process the refund.

7. Non-Refundable Items

At this time, all items purchased from Vidruma are eligible for a refund under the conditions listed above. There are no non-refundable items in our store.

8. Exceptions

There are no specific exceptions to this policy unless stated otherwise. Refund requests will be evaluated on a case-by-case basis.

We hope you enjoy your shopping experience with us. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.