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Privacy Policy

Vidruma values the privacy of its customers and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data.

1. Information We Collect

We collect the following personal information when you use our website:

  • Personal Information: Name, email, phone number, and shipping address.

  • Payment Information: Credit/Debit card details, UPI details, and transaction history (handled by Razorpay).

  • Other Information: Browsing behavior, IP address, device information (for improving website performance and user experience).

2. How We Collect Information

We collect data in the following ways:

  • When you place an order: We collect your name, email, phone number, shipping address, and payment details to process your purchase.

  • Newsletter Sign-up: When you subscribe to our newsletter, we collect your email to send updates, promotions, and news related to Vidruma.

  • Customer Support: If you contact us for support, we collect the information necessary to assist you, including your email, phone number, and query details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders.

  • To communicate order-related information or updates.

  • To send marketing emails or newsletters (with your consent).

  • To improve our website and user experience.

  • To provide customer support.

4. Data Sharing

We share your information with third parties only for the purposes outlined below:

  • Razorpay: For processing payments securely.

  • Shipping Partners: To deliver your orders to the provided shipping address.

We will never share or sell your personal data to unauthorized third parties.

5. How We Protect Your Information

We take the security of your personal data seriously. Here's how we protect it:

  • SSL Encryption: All sensitive data, including payment information, is encrypted using SSL encryption to prevent unauthorized access.

  • Limited Access: Only authorized personnel with a legitimate need have access to your personal data.

  • Data Retention: We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

6. Marketing Communications

We may send you marketing emails to update you on new products, promotions, or special offers. You can opt-out of receiving marketing communications at any time by contacting us directly.

7. Payment Information

We do not store your payment details (such as credit card numbers or UPI information). Payments are securely processed through Razorpay, which handles all payment-related data in accordance with its own privacy policies.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request the correction or deletion of your data.

  • Withdraw consent for receiving marketing communications.

If you wish to exercise any of these rights, please contact us at the details below.

9. Contact Us

If you have any questions or concerns about your personal data or our privacy practices, feel free to contact us at:

  • Email: vidruma15@gmail.com

  • Phone: +91 80564 62146

  • Address:
            370/A, T.H Road
            Minjur – 601203
            Near Valluvar Vasuki Arakattalai Manadapam

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page.